PrivacyPolicy
Effective Date: 7/1/2025
BoxedRx.com (“BoxedRx,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, or interact with us.
Because we provide medical devices and services billed through Medicare, your health information is protected under HIPAA (Health Insurance Portability and Accountability Act). Please read this policy carefully to understand your rights and our practices.
1. Information We Collect
We collect the following types of information to provide and improve our services:
A. Personal Information
- Name
- Address
- Phone number
- Email address
- Date of birth
B. Health Information (Protected Health Information or PHI)
- Medical conditions and diagnosis
- Physician information and prescriptions
- Insurance information (including Medicare ID)
- CGM device usage and related data
C. Financial Information
- Billing and payment details for co-pays or non-covered services
D. Technical Information
- IP address, browser type, device information, and cookies when you visit our website
2. How We Use Your Information
We use your information to:
- Process and fulfill orders for CGM devices
- Verify Medicare eligibility and insurance coverage
- Communicate with your healthcare provider for prescriptions
- Bill Medicare and process claims
- Provide customer service and technical support
- Improve our website and services
- Comply with legal and regulatory requirements
3. How We Share Your Information
We do not sell your information. We share your information only as permitted under HIPAA and applicable law, including:
- Healthcare Providers: To obtain prescriptions or coordinate care
- Medicare and Insurance Companies: For billing and claim processing
- Business Associates: Vendors that assist us with technology, billing, or shipping (under HIPAA-compliant agreements)
- Legal Obligations: When required by law, court order, or government authority
4. HIPAA Compliance & Your Rights
As a HIPAA-covered entity, we are required to protect your PHI and provide you with certain rights, including:
- Access and Copies: You can request a copy of your health information
- Amendments: You can request corrections to your health information
- Restrictions: You can request restrictions on certain disclosures
- Confidential Communications: You can request alternative ways for us to contact you
- Accounting of Disclosures: You can ask for a list of certain disclosures
To exercise your rights, please contact us at:
📧 Email: info@boxedrx.com
📞 Phone: 469-476-5610
5. Data Security
We implement administrative, technical, and physical safeguards to protect your PHI, including:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- HIPAA-compliant data storage
6. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve functionality and user experience. You can disable cookies through your browser settings, but some features may not work properly.
7. Children's Privacy
Our services are intended for adults (18+) and not directed to children. We do not knowingly collect information from children under 13.
8. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated Effective Date.
9. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
📧 Email: info@boxedrx.com
📞 Phone: 469-476-5610
📍 Address: 909 Custer Rd, Richardson, TX 75080-5141