Complaint Resolution

ComplaintResolution

COMPLAINT REPORTING

You may lodge a complaint without concern for reprisal, discrimination, or unreasonable interruption of service. To place a complaint, please call (469) 476-5610 and speak to customer services. If your complaint is not resolved to your satisfaction within 5 working days, you may initiate a formal complaint, in writing and forward it to the leadership. You can expect a written response within 14 working days or receipt.

If the company has not resolved your complaint, you may also contact the following:

Medicare at 1-800-MEDICARE,
The Accreditation Commission for Health Care (ACHC) at (919) 785-1214, and/or

File a Complaint

Please fill out this form to submit your complaint. All fields marked with an asterisk (*) are required.

Full Name *

Email *

Phone Number *

Date of Incident *

Time of Incident

Date of Birth

Address

Patient's Medicare, Medicaid or Health Insurance Number

Describe your Complaint *

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